• Meetings vs. workshops – how does facilitation fit in?
• When and how to use a workshop
• Why a facilitator is critical to successfully getting the team to create ownership
• The double-role of the leader and facilitator
• Purpose and well-defined expectations – planning and preparation
• The workshop process – focus, creativity, results
• Proven workshop techniques to put into use immediately
• Techniques for handling the unknown – flexibility and understanding people are key
• Workshop “nitty-gritty” – the physical details including room and materials
• Tips for building self-confidence
• Techniques for handling difficult participants and situations

Format The course is in a workshop format that varies between presenting theory and hands-on activities.

As applying theory is the best way to learn, participants will play an active role in the course.